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How We Contribute to the Bad Behaviour of Others

A friend was telling me the other day about a conversation he had recently overheard in a company.


One of the individuals, an over-aggressive, hard-driving, take-no-prisoners type of manager, had a company-wide reputation as a bully. He was told by his V.P. after increasing feedback not only from the direct reports of this bully, but also from others with whom he had to work, that he had to go around and apologize to those whom he had offended. Read the rest of this entry »

Anonymous Criticism – Attack of the Timid?

Before the age of technology which has made this type of action possible (before, you were reduced to clipping letters out of a newspaper and gluing them to a piece of paper), you either put up with the obnoxious behaviour, talked to the person directly (which was always risky because the offender could, and often did, tell you get over it, suck it up, princess, or, if more scholarly, suggest that those who were without sin could cast the first stone.), or you complained to the person’s boss but insisted that your name be kept out of it.  Read the rest of this entry »

Corporate Citizenship

At Pitsel & Associates, Ltd. we’re very excited to showcase a new initiative in our Corporate Citizenship portfolio.


Many professionally and technically trained adults, newly arrived in Canada, may be extremely able and well-qualified in their professions, and yet find themselves side-lined in the business world by their limited English language skills. This is a terrible waste of their skills and our resources! On the road to learning English as a Second Language (ESL) many lack the contacts for a safe and informed opportunity to practice their conversation skills.  Read the rest of this entry »

Are We Experiencing a Pandemic?

The latest data (June 10) from WHO (World Health Organization) regarding the A/H1N1 influenza virus, reports 27,737 cases, with 141 fatalities from 74 countries. Canada reports 2,446 cases with 4 fatalities.  Read the rest of this entry »

Expectations – Traps for the Unwary

Expectations that are unreasonable, unspoken and/or unmet create an unusually large numbers of problems for managers and organizations.


Unreasonable Expectations. Of course, what is unreasonable insofar as we are concerned may be perfectly reasonable to an employee. I often hear complaints about an attitude of “entitlement” supposedly held by many of our younger workforce. For many of them, having been brought up by parents who seek to give them everything (especially “stuff”), having gone through a school system where competition is downplayed in favour of cooperation, having played sports where everyone was a winner and got a medal, and where narcissism seems to be the prevalent personality disorder, the idea that they are not immediately granted the best of everything – office, work assignments, computers and other business tools, is shocking and unbelievable.  Read the rest of this entry »